FAQ - Frequently Asked Questions
Do I need specific equipment to start using this service?
No, you just need to have any smartphone or tablet (Android, IOS, Windows Mobile, Blackberry etc) and a 3G, 4G or ADSL/Wifi internet connection and that's it, you're ready to start
Is it possible to connect from several mobile devices with the same account?
Yes, simply install the application on several devices (Smartphones and tablets) and log in using the same account (same username and password). In this way the different operations are visible from all these devices. This option allows several staff members of the same structure to perform the validation operations.
How long does the validation process take on average?
Operations take between 2 to 3 minutes and sometimes less. The duration depends on the workload at the bank level and at the level of our teams.
Why not just call the issuing bank ?
Telephone calls only check balances and offer no means to check counterfeit certified cheques, forgeries, checkbooks theft and other reasons for cheque rejections as : blocked funds, deceased accounts owners, invalid endorsements, invalid signatures etc.
Banking experts can analyze cheques with more rigour and know-how
Our service allows you to check unpaid cheques issued by the same customer in other businesses and magazines.
Calling the issuing banks will slow down your queue and your work procedure
Calling the issuing banks in the presence of your customers may reduce their satisfaction with your service.
Which countries are covered by the International Packs?
In North America: Canada, United States of America
In Southern Europe: Spain, France, Italy, Andorra, Gibraltar, Greece, Portugal
In Northern Europe: Belgium, Germany, Holland, Norway, United Kingdom, Sweden, Switzerland, Austria, Denmark, Finland, Ireland, Iceland, Luxembourg
In Africa: Morocco, South Africa, Algeria, Tunisia, Libya, Egypt, Mali, Senegal, Sudan
In Asia: Bahrain, Cyprus, Iraq, Jordan, Kuwait, Lebanon, Oman, Palestine, Qatar, Saudi Arabia, Syria, Turkey, United Arab Emirates, Yemen
What are the service's operating hours?
The service is "Live" (in real time) every day from 8am to 4pm except weekends (which corresponds to bank hours)
The reception of requests remains active 24 hours a day, 7 days a week.
How can I register and log in?
To create an account you must send us your name and type of business by email and we will send you your username and password
What are the payment methods?
Western Union : (Transfer fees are not included in our service rates)
Wafacash(Transfer fees are not included in our service rates)
Banque populaire (BP)
WafaBank
E-PAIMENT : VISA & MASTERCARD
